Virgin Active - London

Katherine K

Do not raise issues to the club manager via the Virgin Active App as the team do not respond.
It’s best to do it via Google reviews where they are more inclined to address the issue.
I am still waiting severely months later for a response for a serious incident I raised via the app.

+Positives+

+ Polite reception welcome upon every visit.

+ Cleaning staff, John and Jolanda are very friendly, hardworking and always keeping the areas clean throughout the gym.

+ Good and clean spa.

-Negatives-

- The one large punch bag in the centre of the gym needs to be moved to a different area. You have one person that uses it for up to an hour, punching, making loud grunts sounds while annoying everyone else.
It’s evident other gym users are getting annoyed as you can hear it through one’s headphones. It happens often therefore listing it as a negative. It would be more practical to move it to the large boxing room which is often empty and only used for a few classes a week therefore it should not affect anyone wanting to use this equipment.

Once I heard a member punching this bag and grunting while I was sitting in the sauna, that is how loud it can become considering the distance.

Moving one piece of gym equipment will make a pleasant gym experience for many more members.

Overall a good gym but would have given it more stars if it was not for the lack of response.

Kam Modh

Been a member for several years… found they removed a club with no prior notification. Asked for it to be added back on twice via Cannon Street reception which included a convoy with what appeared to be a manager - happy to pay extra. Nothing… received an email stating they’re increasing membership costs but nothing else. Not pleased

Bea

I returned to the gym after a long hiatus and PT sessions with Liam Vienings at Walbrook have done wonders to restore my confidence and to get me to love working out again. Liam is professional, personable, takes time to understand what works for his clients ,and knows his stuff!

riad gadelrab

Shak and Dakhota were amazing at the desk and showed me around the gym. Lovely guys and got me really excited to get started! Great staff and amazing gym!

Maria Giovanna Pianu

Love this club. Such a modern environment, with a cool boxing studio. Really nice one-touch wristband system for checking in and using lockers.
Very clean everywhere, and a lovely coffee machine in the lounge. The team is friendly and professional. Such a shame their are closed now.

Wilhelm Grimm

Ongoing failing aircon is the major problem here. It’s been an ongoing issue for over 12 months. Club could do with a better strength training area and better maintenance too. Dust bunnies and random hair easily spotted.

Nick Wood

Amazing gym. Part of the Virgin elite level of clubs. Fabulous fabulous including altitude room and full sauna steam room etc. Friendly staff and large aerobic and weights areas. All kit is modern and state of the art. They will even clean your shoes and iron your shirts whilst you work out. Great gym!

Kasia Mrowca

Was tempted to try this gym due to their altitude training. Gym is ok, slightly busy. I don’t know what expected effect of altitude training are suppose to be, but I didn’t see the difference. Other than that gym has nice set up. Shame spa area is mixed gender and shame there is no pool. I liked equipment and set up, much better than in ‘home’ club I use (Mayfair).