Equinox Sports Club Washington, D.C. - Washington, District of Columbia

Sarah Ebrahimi

Updating my review to report that my previous review still stands true. The facilites are in severe decline. Swimming pool has been out of service for over a month now. One toilet in the women’s restroom has been broken for months. Major water leak began during Pilates class today (see photos). What you are paying for here does not align with the horrible facilities and building that is quite literally falling apart.
Restrooms are also filthy and lacking basic supplies.

Zamilan

Gym in DC with a basketball court, Wilson balls, equipment, amenities. Shout out Paolo and the operations team members!

Saamir Nizam

It's a shame I can't leave less than a one-star review. What was a fine, premiere gym 23 years ago, Equinox on M St., NW DC now won't stop charging me and my son months after we stopped using our membership and I'm in a hospital in Scotland. Multiple pleas to not charge my account were ignored, as were my explicit instructions that permission to use my charge card was withdrawn. Perhaps good facilities but run by highly unethical management. Take your business elsewhere.

Ann Gray

Jacob Williams (Jake) is a fantastic personal trainer and the reason I keep going to Equinox! I have worked with him for 3 years and, at 60, am stronger and more toned than I was 10 years ago. Compared to other trainers I've worked with, he is the absolute best at tailoring workouts to what I need at any time, whether it is preparing for a 7-day bike trip, alleviating shoulder pain, or just staying motivated. Jake really cares about his clients...and makes working out fun!

Any gym can have good equipment but really personalized training, like Jake does, is hard to find.

M. Rose ZN

Conveniently located next to the Ritz-Carlton hotel, offers an exceptional fitness experience. The club is huge and impeccably clean, providing a wide array of amenities to cater to various fitness interests and needs.

Members can enjoy a diverse range of activities, including yoga classes, a swimming pool, and a small restaurant (Teria) that serves fresh drinks. The facility is equipped with a vast selection of exercise devices, ensuring that every workout regimen is well-supported.

One of the standout features is the huge parking lot, which is free for members. However, it is important to note that cars must be removed after 3 hours.

Overall, Equinox Sports Club offers a top-notch, well-rounded fitness environment with excellent facilities and amenities. Highly recommended for anyone seeking a comprehensive and upscale fitness experience.

Sarah Ebrahimi

Equinox Sports Club in Washington DC. The club's yoga studio (where I take classes 4x a week) had issues for 3 consecutive weeks: week 1) no music connectivity during any of the classes that week, week 2) broken AC (temps were 95+ outside), and week 3) broken AC (continuation of the issue from the previous week). In no instance did the club communicate a timeline that these issues would be resolved nor communicate with the instructors, who would apologize and complain alongside the members, but offered no information. I filed complaints with the front desk 4 times during this 3 week period and was told I would receive an email response: no response was received. After my 4th complaint, I asked for the card of the club manager and was given Nita Castillo's email. I emailed her twice before receiving a generic response which did not address my request for a refund or compensation for the weeks the club's facilities were not working. She ignored my request for a refund and offered guest passes instead. I responded back that 1) guest passes do not benefit me as I am a paying member and the guest passes would only benefit Equinox since it is free advertising for them. I am not interested in that as a solution. 2) She suggested I attend other clubs, Not a feasible solution since I arrange my workout specifically related to my work and childcare schedule, and 3) if there had been *ANY* communication from management regarding the timeline for repairs, I could have looked into re-arranging my schedule. Instead, there was zero information shared to instructors, nor signage, nor an email blast explaining the issue the timeline. Just silence and a hope no one would complain.
The lack of customer service and communication is appalling, especially from a brand that promotes itself as 'luxury'. To borrow from your slogan last year, customer service is the luxury, should be the slogan of Equinox because there is ZERO customer service or empathy (nor communication when things go wrong).

Mia Speight

I was able to access this gym for my workouts while staying at the Ritz Cartlon that is adjacent. The area was clean the front desk staff was very kind and polite. Some of the trainers seemed snobbish and unwelcoming. The layout is awkward as the main gym is on the second. I wasn't aware of until ended my workout downstairs.

Pros:
Front desk staff is pleasant
TRX suspension training apparatus are available
Lots of treadmills
High ceilings
Cable systems
Towels available
Pre moistened wipes
Access with stay at Ritz-Carlton (restrictions apply based on your room)

Cons:
Poor layout
Mean looking trainers who don't greet guests

Rachel Achmad

I got a membership for my daughter who is a GW student and was struggling to work out at GW's facilities because they are small and crowded. She loves Equinox and used it almost daily all school year. Trainers have been welcoming and helpful to her, and she has had great experiences in all the classes she's done especially the cycle classes. When I first contacted the club about getting her the membership, the manager Joe was immediately responsive and reassuring and went out of his way to meet with my daughter and make her feel comfortable in her new city, far away from home. He has remained accessible and responsive all year for any questions. I am very happy that my daughter was so supported in wellness during her first year of college - Thank you Joe and staff!