Christian Louboutin

Natalia Eskin

I bought a pair of shoes at the Chadstone store and initially had a wonderful experience. Unfortunately, I encountered an issue with the shoes, and the store was temporarily closed. With no other choice, I went to the Collins St store and had a conversation with one of staff member who was happy to help to resolved an issue. When i called the store for the update I had a very disappointing experience , where I was treated with rudeness by one of the staff member. During our interaction by phone, Santiago keep asking, "Do you want me to help you or not?" in an extremely unprofessional manner. When I tried to voice my concerns, he responded, "This is how I speak," in a condescending tone. Rather than offering support or understanding, the conversation unnecessarily escalated, leaving me feeling disrespected. I have never been treated this way by a customer service representative, and this experience has left a negative impression on your brand. I sincerely hope that Christian Louboutin takes this issue seriously and provides further training to staff to ensure every customer is treated with respect and professionalism.

Kerry Goodwin

Jannette Ibrahim

Hailey at Christian Louboutin in Collins Street was absolutely fantastic. So patient throughout the whole process! She went above and beyond with returning back and forth in the mail to get the perfect fit!! Thank you and looking forward to buying another pair of shoes from you!

ravneet kaur

BEBBY!!! Thanks so so much to Bebby for providing such a professional service!! Loved every second of my experience in store! Service is a thousand times better than other designer stores located at Collins St.

Tori&Aliyah

Ive purchased a few things from this particular store. The girls are really nice, helpful and informative. I will be back.

C'havala J

I went in today entirely unprepared to make any decisions or commitments. I was just idea-hunting for shoes for an event. This was my first experience with a luxury shoe store. The ladies in the store were completely non-threatening, and gave some lovely insights into sizing and the nature of various materials. I had a wonderful time, got some great suggestions and ideas, and never felt pressured. It was peaceful, private, and relaxed. I even got some helpful tips on how to optimize my chances of finding shoes that are limited editions or available overseas only. Thank you so much for the wonderful experience!

Catherine Smith

I had the most excellent service from the team today! They were patient, fun, knowledgeable and wonderful! Best shopping experience anywhere in years ?. Thanks to the wonderful team xx

Imogen Anton

I came in looking for some wedding shoes and had an excellent experience. All staff were very friendly, patient and knowledgeable, and helped me choose the perfect pair. Amy went above and beyond to help me. I would highly recommend!