Club Fitness - Creve Coeur - St. Louis, Missouri

John Flack

Staff is great, facility is clean.

I just don’t believe in club fitness anymore. They overpack their gyms, they’re charging me hidden additional fees every other month. The customer service experience I’ve interacted with is unhelpful and unwilling to listen. Ready to move on!

Bill Kullmann

Rude staff daughter went in with her boyfriend, he has a membership. Every time he's gone to the gym with a guest he's never had to sign in a guest. Today my daughter went in with him and staff followed them through the gym to tell her she needed to sign in. She fills out their iPad and walked away they followed her through the gym a second time and they said she also had to check in at the front desk. They asked her for her phone number then all they did was sign her up for promo emails and texts. staff were super rude and frowning and mad and gave them dirty looks as they left never coming back get all new staff. terrible! last i checked no one likes being followed though the gym and told they need sign up or sign in when they don't need promo emails.

Ulyana

Your belongings are NOT SAFE at this gym, even if secured in a locker. I was finishing using the bathroom in the women's locker room when I see a male employee, Blake, entering with a bolt cutter & a young lady pointing at my locker. She was claiming her belongings were in the locker and the employee was about to cut off my lock and give her access.

When confronted about the situation and that this was my locker, Blake stated they had "asked everyone" if this was their locker. When my husband later asked Blake about this situation, he stated this was simply their policy for cutting off locks and couldn't confirm that they have any sort of security check before giving access to the belongings. Who knows if I ever would have seen my keys or purse again had I not just happened to be in the bathroom at that time. No apology was ever given and it is still unclear to me if Club Fitness even has a policy for cutting off locks or if this employee was aware of it.

Charlie Meyer

Edited: Wrote to customer support about lack of bike rack and they wrote me back they just ordered one! Nice upgrade.
Original review: Nowhere to lock up your bike. If you want to bike to a gym this place is not for you.

Kyle Richards

Thanks for making it a nightmare to cancel and stretching me out extra months to keep stealing money. Club Fitness is run by crooks. A handful of really rude staff members at this location too.

Andrew Piccirilli

Great gym. The equipment is all well taken care of, there's a good variety, there's plenty of equipment for even rush hour times to be easy, and they have tanning, massage, protein shake bar, and a bunch of other options.

Thomas Farmer

Unless you intend on having a lifetime membership do not join club fitness. Their
App is totally useless in managing your account with no ability to adjust your membership. 1-800 call center, and any other form of customer service is absolutely atrocious. I've been trying to freeze and then cancel my membership for months. I don't live near the location I opened my membership nor do I intend to drive there. the only way you can cancel membership is to drive where you opened it and speak to a manager. They won't let you do it online and you can't do it by calling anybody. it's absolutely absurd and ridiculous. I changed my credit card so they stopped billing me and I get hassled with phone calls everyday ask me to update my billing information. Absolutely atrocious way to do business. I was going to temporarily cancel and then get a membership in a year or two when I'm financially and physically able. I will never do business with this company again

Update 4.15.24. Their collection agency which is posing as a legal attorney organization continues to hassle me with ongoing phone calls. Their voicemails and emails insinuate they are only trying to help me reactivate my account. What they are just a collection agency. Unless you and plan to use them for life and it never cancel your membership do not use this gym.

Jim Ashby

It's a clean place, Parking feels safe. Fascinating to find the reasons people train at different hours of the night. One guy does it because he's leaving the country for a few weeks, and doesn't want the time change to mess up his event.